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Faq

How do I request a free sample?

We offer free samples of nearly all of our products. In order to get your free sample, you will need to provide us with your UPS or FedEx account numbers, or we will ship using USPS. Products come in random imprints and colors. If the sample is not available, or you need it to be in a specific color, size or anything else, we will ship it directly from our suppliers overseas at the cost of the shipping and it will be reimbursed once you place an order.
SPRINTERS, LLC reserves the right to limit or refuse to send requested samples.
Please contact and a Customer Service Representative will assist you with your sample request.

How do I request a virtual proof?

We offer free virtual proofs at all time. Simply contact a customer service representative with your artwork, product and color information and any other related requirements. You a mockup will be emailed to you within 2 hours at no charge!

How do I request a spec sample?

Ordering a pre production sample is easy. Simply contact a customer service representative with your request and we will process your order quickly and efficiently. Spec sample fee is usually $55-$85, and production time 5-6 business days. This fee is fully or partially refundable for standard items and imprint.

What kinds of artwork can I submit?

The preferred art files are in source vector format: PDF, EPS, AI, SVG, INDD, CDR, TIF,PSD.
If you do not have the artwork in vector format, or have a question about the compatibility your artwork, please don’t hesitate to contact us with your inquiry and our dedicated art team will assist you in no time.

Once I place the order, when will it be delivered?

Estimated production time varies for each product and is mentioned in the website and catalogs. Also, we will send you a more accurate production time along with our price quotes.
Business days are the number of working days it takes us to fill your order. Production time begins 1 business day after the customer has approved the virtual proof, signed on the production invoice we’ve sent, and payment terms requirements has been met. Business days do not include :

  • Holidays and weekends
  • Non-standard imprints or packaging – If your order includes more than one imprint color or location, a specific PMS color, or a non standard packaging is required – the production times listed do not apply and will increase by 1-3 business days.
  • Large orders. Quantities higher 1000 will take longer to fill. Please inquire on turnaround times prior to placing your order.

***Please note that shipping and packaging are not included in production time***
***If you have a FIRM in hands date – please give us a notice before we approve your order. Otherwise, we will not be liable for missing this date.

How can I get shipping price and information?

Standard transit time not including quality check, is 4 business days. In order to receive an accurate and updated freight quote, please contact a customer service representative.
Shipping & Taxes will be included in your shipping quote, unless imprint is of a famous brand which might increase the rate. In this case, we will not be liable for any taxes and duties that may apply. Non-standard packaging, multiple shipping locations and other factors may increase the shipping rate.

Can you ship using a third party account number?

There is a $50 handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $10 handling fee per invoice, excluding sample orders. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.
Generally, we do not recommend using a third party.

What forms of payment are accepted?

We accept the following forms of payment: Credit Card, Check and bank transfers, and ACH. The Credit Cards accepted are Visa, MasterCard, American Express, and Discover Card.
visa
Checks must be mailed to the mailing address indicated in the invoice, or it will cause delays in production. Bank transfer and ACH information will be given upon request.
Any delay with payment, such as a credit card error, checks being late etc will delay production time as well.

Problems with your order?

Returns: Due to the fact that our entire product line is customized, all returns and exchanges must be pre-authorized. Should you have the need to return or exchange the product you ordered please contact a customer service representative.
Disclaimer: We do our best efforts to make certain that product images we advertise appear as similar to the real product as possible. Due to the wide variation in color presentation among computer monitors and changing inventory, however, it is impossible to ensure that all customers will receive an accurate representation. For these reasons, we offer free samples to our customers. If you are uncertain about a specific product or color, please request a sample.

Need to change or cancel your order?

Once we’ve received a PO and a virtual proof approval – order is final and the order cannot be cancelled. If you’d like to make a change in imprint, product color, delivery date or anything else, please contact your customer service representative immediately.

Please note that once we’ve started production, it might not be possible anymore. All orders are considered firm and cannot be cancelled without approval from SPRINTERS, LLC.